Troubleshooting & Repair
Looking for a forklift service you can trust?
At Aprolis, we have invested heavily in Salesforce, a state-of-the-art customer relationship management tool.
Today, our service teams, made up of over 450 qualified technicians and our planning centres, use Field Service, a key component of Salesforce CRM.
This solution offers a number of benefits for our customers, such as optimised planning, improved communication and greater interaction with our technicians, who benefit from a 360° view of interventions. The aim is to offer you optimum responsiveness and high-quality support.
Overview of the process and the people involved
When you need our services, here are the steps to follow:
- Contact us
- Dedicated contacts
- Competent technicians
- Electronic signature
- Complete management
Call us on 0 800 106 400 (toll-free number) from Monday to Friday, 8am to 12pm and 1.30pm to 6pm, or use your customer area or our Aprolis Service application to contact us.
Our planning centre assistants are your key contacts. They are there to answer all your queries and ensure that they are dealt with quickly and efficiently.
Under the supervision of the Service Manager for your sector, our reference technicians and their back-up are available to work on your sites.
For greater simplicity, we use an electronic signature for the service report. Once signed by the customer, the report is sent by email.
We take care of preventive and corrective visits (included in contracts), billable breakdowns after validation of estimates, as well as VGP (Periodic General Checks) if they are included in your contract.
The benefits of Field Service
For all your breakdown requests, you can contact our planning department directly. This is the best way to quickly plan the necessary work. Contact the centre rather than individual technicians.
You'll receive an email notification for each scheduled appointment, so you can stay proactively informed.
We've redesigned the format of our service reports to provide you with clear and accurate information about each visit you make.
Our technicians will only work on a machine if an appointment has been scheduled in advance by our planning department. Be sure to inform our team as soon as possible if your equipment breaks down, so that we can schedule a service call.
With Field Service, you benefit from improved emergency management capacity thanks to a global view of available resources.
We are committed to respecting announced planning dates, and our relations with our customers, planning centres and response technicians are fluid and based on transparent communication.
Contact Aprolis today for the maintenance and repair of your forklift truck.
We are here to provide you with a superior service and to support you in the performance of your equipment.
Our customer service DNA put together for over 70 years
The mission of our 540 technicians is to enable our customers to benefit from the highest availability levels for their equipment while respecting the safety of your employees.
Our assets
Our planning centres quickly get to work on your case
- The technician's schedule and work is planned
- Parts ordered by 5 p.m. the day before are delivered the next day
Continuous training central to all we do
- Authorisations
- A digital asset
Digital technology is another tool in our technicians' toolkit
- IT helps every technician with diagnostics and part identification.
- All information about servicing actions is recorded on our technicians' connected tablets and is immediately fed back into our systems.
- The worksheet is digital and the customer signs it off electronically on the connected tablet.
- The customer receives the signed work order by e-mail after each job.
Simplified intervention request thanks to the Aprolis Service Application
After-sales service requests on a 24/7 basis
Use our Aprolis Service application!
1. Guarantee the optimal availability of your equipment
Benefit from monitoring by our experts, anticipate preventive maintenance for the highest equipment availability.
Our equipment is designed for intensive use. Parts subject to wear and tear, such as forks, tyres, lifting chains or batteries will need to be replaced. The rate at which they are replaced will depend on the use to which you put your equipment. Aprolis is committed to guaranteeing you the highest possible availability.
Our experts are ready to help you with any maintenance operations, repairs and the assembly of any additional accessories.
2. Equipment breakage - Reacting & Preventing
Leaving your trucks immobile is expensive, so it is important to be able to get them going again in compliance with safety regulations.
The economic consequences of breakage are a dead weight on your business. Your forklift truck is damaged, and often your building infrastructure and racking is too, as well as your goods.
Take advantage of our expert knowledge
- Detailed no-obligation repair quote
- Total respect for the safety of the equipment put back into service
- Preservation of your assets - no loss in value of the repaired asset
Our prevention advice
- Proposal for the installation of additional safety signage
- Proposal for a driving licence management system
- Proposal for an impact detection system
3. Your business is changing and so are your forklift trucks
New markets require you to review your handling processes and your safety standards also change. We can help you to modify the configuration of your forklift trucks to suit.
It is not unusual to have to change the configuration of a truck and its original capabilities to meet new requirements, either because new markets call for different logistics, or because safety criteria have changed to meet new demands.
Aprolis helps you to optimise the use of your equipment to meet your new challenges.
Our after-sales support experts will advise you on how to set up your equipment according to your needs.